FAQ

Questions from the field

Straight answers for owners and office managers — focused on trades and service businesses.

Basics

Is CallNest replacing my staff?: No. It handles first contact and routine capture so your team can focus on the job site. You stay in control of what gets booked and what gets escalated.
Does it work with my existing business number?: Yes. We connect through your telephony provider so customers keep dialing the number they already trust.
What if the AI gets something wrong?: Callers confirm critical details before a booking is saved. Everything lands in your dashboard for review.

Can I change the greeting and tone?: Yes. Use business-friendly presets and custom copy in Agent Settings so the voice matches your brand.
What about after-hours?: After-hours behaviour follows rules you set — message-taking, booking limits, or emergency escalation — not a one-size-fits-all voicemail.
How does escalation work?: When someone needs a human or hits emergency criteria, CallNest can transfer, take a structured message, or flag urgent callback — per your playbook.

Do you integrate with Google Calendar?: On supported plans, bookings can sync to the calendar you choose. Exact availability depends on your plan and setup.
Are prices final?: Prices shown on the site are illustrative for the MVP. Final billing, limits, and enterprise terms are set at launch.

Start a trial or compare plans — no jargon required.